Terms of use

The service

FreeUpscaler has two parts. The local tools are free and run in your browser, on your own device; they need no account and your files never leave it. The cloud models are optional and paid: they need an account, and the file you choose is uploaded to run them. Both are provided as-is, with no guarantee of availability, output quality, or fitness for any particular purpose.

Credits

The cloud models cost credits, bought in packs as a one-time payment — there is no subscription and no automatic top-up. Prices are in US dollars. Card, Apple Pay and Google Pay payments are processed by our online reseller Waffo.com Limited (Waffo Pancake), the Merchant of Record for those orders, which may add local sales tax or VAT at checkout; PayPal payments are processed by PayPal. Each run shows its price in credits on the button before you press it. Credits are held when a run is submitted and spent when its result is delivered; a run that fails, or that the provider does not complete, releases the hold and costs nothing. Credits do not expire. They are tied to your account, are not transferable and have no cash value.

Refunds

Within 14 days of buying a pack you can ask for a refund of the part of it you have not used. You get back the same share of what you paid as the share of the pack’s credits still in your balance, bonus credits counted as part of the pack: a $10 pack that added 360 credits, with 200 of them left, refunds $5.56. When your balance holds credits from more than one source, the oldest count as spent first: the free sign-up credits, then each pack in the order you bought it. The refund goes back to the payment method you used, and the refunded credits are removed from your balance.

To ask, email support@freeupscaler.net from the address on your account, with the date and amount of the purchase. Refunds are handled by hand, within five business days. Ask before deleting your account — once it is deleted there is no balance left to measure.

Credits already spent on a delivered result are not refundable, because that run has been paid for at the provider. Two exceptions: a run that was charged but whose result is unusable through a fault on our side or the provider’s — an empty or corrupted file — has its credits returned when you tell us, and a duplicate or mistaken charge is refunded in full. Apart from those two, a purchase is final after 14 days. None of this limits a right you have under the law where you live.

Acceptable use

Using FreeUpscaler means following the acceptable use policy. It lists the content you may not process — sexual content, graphic violence, hate, anything that sexualises or endangers a child, deceptive deepfakes, and material you have no right to use — explains how cloud files are checked, and says how to report misuse.

Your content

You keep every right to the files you process and to the results, and you are responsible for having the right to use them. What you do with the local tools never reaches us, so we cannot see or check it — the rules apply all the same, and the responsibility is entirely yours. What you upload to a cloud model does reach us and the model’s provider: it is checked automatically before it is upscaled, used for your run and nothing else, and kept as the privacy policy describes.

Suspension and termination

You can stop using FreeUpscaler at any time, and delete your account from your profile. Deleting it forfeits any remaining balance and removes every stored result at once.

If you break these terms or the acceptable use policy, commit fraud, or abuse refunds or chargebacks, we may warn you, delete the results concerned, suspend your account’s access to the cloud models, or close the account. A closed account loses its remaining credits without a refund and its stored files are deleted, except anything the law requires us to keep and report. Child sexual abuse material is reported to the authorities. If you dispute a charge with your bank rather than with us, the account may be suspended while the dispute is open.

If we close an account for any other reason, or stop offering the cloud models, we refund the unused part of every pack you bought, worked out as above but with no 14-day limit, and give at least 30 days’ notice where we can.

No warranty, no liability

The tool may fail, produce unexpected output, or be unavailable. AI models can invent detail that was never in the original — a face, a texture, a letter — so check a result before relying on it, and keep your original files. To the extent permitted by law, we accept no liability for any loss arising from use of this site.

Changes

These terms may change. A material change is posted here at least 14 days before it takes effect, and continued use after that constitutes acceptance of the revised terms.

Contact

Questions about these terms, refund requests and reports go to support@freeupscaler.net.